Exchanges must be requested via email within 30 days of the original shipping date.
If you need to make an adjustment to your order prior to shipment send us an email within 24 hours of placing your order and we will be happy to adjust it for you. If you are exchanging due to an error on our part send us an email and we will be more than happy to exchange your product.
- You will be responsible for return shipping costs. All shipping payments must be received within 7 business days of the initial request, or your reshipment / exchange will be denied.
- Washed or worn apparel are not valid for exchange for any reason.
- Sale and Prize items are not valid for exchange for any reason.
- We are not able to fulfill exchange requests if the exchange item requested costs more than the item being returned. Because we do not store our customers' credit card information on file, we are unable to charge your card for any difference in price.
- We can only process exchanges for like-quantities. For example, if you return (1) T-shirt, we cannot process an exchange for (2) T-shirts, even if the total merchandise value is the same.
- If we do not have your requested exchange item on hand, we will issue a refund for your returned merchandise instead. We will make every effort to fulfill exchange requests whenever possible.
- Securely pack your merchandise. We are not responsible for items that are damaged while in transit to our fulfillment center.
- Include a note with the following information:
- Order number
- Store Credit or Exchange?
- Reason for return
- Exchange item(s) requested (if applicable)
- Ship the merchandise to the return address that is printed on your packing slip. Please make sure to secure a tracking number or delivery confirmation number for your shipment. Your order # is required for your return or exchange to be processed by our fulfillment warehouse.
If you do not have your packing slip or are not sure if an item is returnable, please contact us.